Privacy Policy

This Privacy Policy explains the type of information we collect from you when you use our services or website, how that information may be used or shared by us, and the measures we take to protect it. 

Our website and services may contain links to third-party websites not covered by this Privacy Policy. We recommend reviewing the privacy statements of other websites and applications to understand their information practices.

We have written this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your information and how we will handle it.

By using or accessing our website or services, you agree to the collection, use, and disclosure of information following this Privacy Policy. 

This Privacy Policy may change from time to time. Your continued use of the website or services signifies your acceptance of these changes. Please check back regularly to stay informed of updates to this Privacy Policy. 

You should stop using our website immediately if you do not accept and agree with this Privacy Policy. You have the right to file a complaint at any time with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would appreciate the opportunity to address your concerns before you contact the ICO, so please get in touch with us first. 

The personal data we hold about you must be accurate and current. Please let us know if your personal data changes during your relationship with us. If you have any comments on this Privacy Policy, please email them to [email protected].

Who We Are

Our website address is www.fixturr.com

Our company name is Fixturr Ltd

Our business name is Fixturr

Our registered address is 8 Lewis Road, Swanscombe, Kent, DA10 0JH

Our nominated representative is Sam Bushell, who can be contacted at [email protected].

We respect your right to privacy and will only process personal information about you following data protection laws, including the General Data Protection Regulation ((EU) 2016/679), the Data Protection Act 2018, and other applicable privacy laws. These laws are in place to protect your personal information and ensure that it is handled responsibly.

What we may collect

We may collect and use the following types of personal information about you:

  • Identity data includes your name, username, or another identifier. If you contact us through phone, email, or live chat, we may collect your name, email address, and phone number.
  • Contact data includes your billing and invoicing address, email address, and phone number.
  • Financial data includes your bank account and payment card information.
  • Transaction data includes payment information and other details related to the services you purchased from us.
  • Technical data: This includes your IP address, login information, browser type and version, time zone setting, location, browser plugin types and versions, operating system, and platform.
  • Profile data: This includes your username and password, reservations made by you, your interests and preferences, feedback, and survey responses.
  • Usage data includes information about how you use our website and services.
  • Marketing and communications data includes your preferences for receiving marketing from other parties and us and your communication preferences.
  • Interaction data: This includes any information you provide in discussion forums on our website.
  • Cookies data: Like many websites, we use cookies to enhance your experience and gather information about visitors and website usage. Please see our Cookie Policy for more information on how we use cookies and the types we use.
  • Data from third parties and other sources: We may receive information about you if you use any of our other websites or services. In these cases, we will inform you that this data may be shared internally and combined with data collected on our website. We also work closely with third parties (such as business partners, suppliers, subcontractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.
  • Analytics data: We use third-party analytics services (such as Google Analytics) to evaluate your use of our website, compile reports on activity, collect demographic data, analyse performance metrics, and collect and evaluate other information related to our website and internet usage. These third parties use cookies and other technologies to help analyze and provide us with the data. By accessing and using the website, you consent to the processing of data about you by these analytics providers in the manner and for the purposes set out in this Privacy Policy.

We collect, use, and share data that is not personally identifiable, such as statistical or demographic information. This type of data is called "Aggregated Data." It can be derived from your personal data but does not directly or indirectly reveal your identity. We may use Aggregated Data for any purpose, such as calculating the percentage of users who access a specific website feature. If we combine Aggregated Data with your personal data in a way that can directly or indirectly identify you, we will treat the combined data as personal data and handle it according to this privacy policy.

We will not collect sensitive personal information about you, such as your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, or genetic and biometric data. We also will not collect any information about criminal convictions and offences.

Under UK GDPR, we will ensure that your personal data is processed lawfully, fairly, and transparently without adversely affecting your rights. We will only process your personal data if it is necessary for one or more of the following reasons:

  • You have given us permission to do so for specific purposes.
  • We need to process your data to fulfil a contract or take steps at your request before entering a contract.
  • We are required by law to process your data.
  • We need to process your data to protect your vital interests or the vital interests of another person.
  • We need to process your data to perform a task in the public interest or exercise official authority.
  • We have a legitimate interest in processing your data, such as for financial payment purposes, as long as your rights and freedoms as a data subject are not overridden.

If you give us personal information about someone else, you need to ensure that you have their permission to do so and that you let them know about our privacy policy.

How we may collect and use your data

We (or third-party data processors, agents and subcontractors acting on our behalf) may collect, store and use your personal information by way of different methods to collect data from and about you, including through:

Direct interactions. You may give us your information by filling in forms via our website or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • present Website content;
  • use any of our Services;
  • create an account on our website;
  • subscribe to our Services or publications;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us some feedback.

In addition to the above, We may use your personal data to:

  • Administer our website and business;
  • Personalise our website for you;
  • Enable your use of the services available on our website;
  • Send you general (non-marketing) commercial communications;
  • Send you email notifications that you have specifically requested;
  • Send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
  • Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
  • Deal with enquiries and complaints made by or about you relating to our website;
  • Keep our website secure and prevent fraud;
  • Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website messaging service).

We may contact you electronically to promote similar products or services that may be of interest to you.

If you are already our customer, we will only contact you about similar products or services. 

If you are a new customer, we will only contact you if you consent. 

We may also track the most popular links to provide the most helpful information. Still, we will keep this information confidential; you will not be identified from it. 

If you do not want us to use your personal data for these purposes, you can contact us at any time at [email protected], and we will delete your data from our systems. However, please note that this may limit our ability to provide the best possible services to you.

If we are required to collect personal data by law or to enter into a contract with you, and you do not provide this data, we may not be able to provide you with the requested service or enter the contract with you.

We will only use your personal data in the following situations:

  • When it is necessary to fulfil the contract we have with you or are about to enter into.
  • When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not outweigh those interests.
  • When we are required to do so by law or regulations, such as for health and safety or tax purposes.

We will not use your personal data for marketing purposes or send third-party marketing communications to you via email or text message unless you have given us your consent. You can change your mind and withdraw your consent for marketing anytime by contacting us at [email protected]. We will either delete your data from our systems or move your data to our "unsubscribe list" if you no longer want to receive marketing communications. Please note that withdrawing your consent for marketing may limit our ability to provide the best possible services to you.

With your permission, we may use your data for marketing purposes, including sending you emails and/or phone calls with information, news, and offers about our services. We promise that we will only do what is agreed upon in this privacy policy and will not send any unsolicited marketing or spam. We will also ensure that we fully protect your rights and comply with the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended.

Cookies

Our website uses cookies to identify you and improve your experience on our site. Cookies are small pieces of data stored on your device when you visit a website. We follow UK cookie laws when using cookies on our website.

You can find more information about the specific types of cookies we use and their purposes in our Cookie Policy at www.fixturr.com/cookies. 

Where we store your data and security

We may need to transfer your personal data to a location outside of the UK to provide our services to you or process payments. If we do so, we will ensure that your data is treated with the same level of security as it would be in the UK and under the UK GDPR. This may involve using legally binding contracts and approved Model Contractual Arrangements to ensure the protection of your data. By accepting this Privacy Policy, you consent to the transfer of your data outside of the UK if it is necessary for us to do so.

We have taken steps to protect the personal data that we collect from you. These include physical, electronic, and managerial measures to secure your data. Only employees, agents, contractors, and third parties who need to know your personal data for business purposes will have access to it, and they are required to keep it confidential. Your personal data will only be used under our instructions.

We have procedures in place to handle any potential personal data breaches. If required by law, we will notify you and the relevant regulator about the breach. 

By providing us with your personal data, you consent to this arrangement. We will make every reasonable effort to protect your data from unauthorised access or misuse.

All payments made by you will be encrypted. 

We have implemented various security measures, such as a firewall, to protect your data and maintain a high level of security. However, it's important to note that the internet is not always completely secure, so you should take precautions when transmitting data to us online.

If you are given a password during registration on our website, it's essential to keep it confidential and not share it with anyone else. 

We will keep your personal data for as long as necessary, usually the duration of our relationship and up to seven years after it ends. However, we may be required to retain your data for extended periods to meet legal and regulatory requirements. 

We regularly review our data retention obligations to ensure we are not keeping your data for longer than necessary.

Disclosing your information

There are certain circumstances in which we are allowed to disclose your information:

  • We may disclose your information to potential buyers if we plan to sell our business or company.
  • We may disclose your information to other businesses within our group.
  • We may disclose your information if we have a legal obligation to do so or if it is necessary to protect other people's property, safety, or rights.
  • We may exchange information with others to prevent fraud or credit risks.
  • We may work with third parties to provide services to you on our behalf, such as payment processing, search engine facilities, advertising, and marketing. In some cases, these third parties may need access to some or all of your data. When necessary, we will take reasonable steps to ensure that your data is handled safely, securely, and in accordance with your rights and our legal obligations, including UK GDPR. These third parties are not allowed to use your data for any purpose other than fulfilling their contract with us.

Your rights

When you provide information through our website, you can limit our use of your data. We aim to give you strong control over our use of your data, including the ability to opt-out of receiving emails from us by unsubscribing using the links provided in this privacy policy.

Under the UK GDPR, you have the following rights:

  • The right to request access to, delete, or correct your personal data held by us at no cost to you.
  • The right to request that your personal data be transferred to another person (data portability).
  • The right to be informed about data processing activities.
  • The right to restrict processing.
  • The right to object to the processing of your personal data.
  • The right to complain to a supervisory authority.
  • The right to ask us not to process your personal data for marketing purposes. We will typically inform you before collecting your data if we intend to use it for such purposes or disclose it to any third parties for such purposes.

To exercise any of these rights, or if you have any other questions about our website or this privacy policy, you can contact us at [email protected]. 

You also have automated decision-making and profiling rights, as described in the section below.

Links to other sites

It's important to note that our terms and conditions and policies do not apply to other websites that you access through a link from our website. We do not have control over how other websites collect, store, or use your data. We recommend that you review the privacy policies of any such websites before providing any information to them.

Changes

If we change our Privacy Policy, we will post the changes on this page, so please check this page for our current policy. 

Automated Decision-Making and Profiling

Under UK GDPR, if we use personal data for automated decision-making and those decisions have a significant legal effect on you, you have the right to challenge these decisions and request human intervention, express your perspective, and obtain an explanation of the decision from us.

There are a few exceptions to this right:

  • The decision is necessary to enter or perform a contract between you and us.
  • The decision is authorised by law.
  • You have given explicit consent.

When we use your personal data for profiling purposes, the following will apply:

  • You will be provided with clear information about the profiling, including its purpose and potential consequences.
  • We will use appropriate mathematical or statistical procedures.
  • We will implement technical and organisational measures to minimise the risk of errors and make it easy to correct any errors that do occur.
  • We will secure all personal data used for profiling purposes to prevent discriminatory effects.

Terms and Conditions

Please visit our terms and conditions which outlines our terms of use, disclaimers, and limitations of liability.

Your agreement

By using our website, you acknowledge and agree to our privacy policy.

Dispute Resolution

We will do our best to negotiate and resolve any disputes arising from or related to this privacy policy or any breach. These disputes should not disrupt our ongoing obligations under this privacy policy.

This privacy policy and any disputes or claims related to it (including non-contractual disputes or claims) will be governed by the laws of England and Wales. Any disputes or claims related to this privacy policy (including non-contractual disputes or claims) can only be resolved in the courts of England and Wales.